Privacy Policy

This Privacy Policy outlines how New Brunswick Casino, regulated by the New Brunswick Lotteries and Casino Corporation (NBLCC) for land-based operations and the Kahnawake Gaming Commission for online operations, collects, uses, and protects your personal information in accordance with applicable data protection and gambling regulatory standards in Canada.

1. Introduction

New Brunswick Casino is committed to protecting the privacy and security of our players’ personal information. This policy applies to all users of our website and services, including those who register with us, make deposits, and participate in our gaming activities. By accessing our services, you consent to the data practices described in this policy.

2. Data Collection

We collect personal data from you when you register for an account, make transactions, or interact with our services. The types of information we may collect include:

• Registration Data: This includes your name, address, date of birth, and contact information.
• Payment Details: We collect financial information such as credit card numbers, bank account details, and other payment-related data necessary for processing transactions.
• Technical Logs: We may gather technical information such as IP addresses, browser types, and device information to improve our services and enhance your user experience.
• Cookies: We utilize cookies and similar technologies to collect data about your interactions with our platform.

3. Purpose of Data Usage

Your personal information is used for several purposes, including:

• Account Management: To create, maintain, and manage your gaming account effectively.
• Marketing Communication: To send you promotional materials and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To protect against fraudulent activities and ensure the integrity of our gaming environment.
• AML Compliance: To comply with anti-money laundering regulations and other legal obligations.
• KYC Procedures: To verify your identity and age as part of our Know Your Customer (KYC) obligations.

4. Data Sharing

Your personal information may be shared with third parties in the following circumstances:

• Payment Providers: We share necessary information with payment processors to facilitate transactions and manage financial operations securely.
• Verification Partners: To comply with KYC and AML regulations, we may disclose your information to third-party verification services.
• Regulatory Authorities: We may be required to disclose your personal information to regulatory authorities to comply with legal obligations or regulations governing our operations.

5. User Rights

As a user, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to your personal data that we hold and obtain a copy of it.
• Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions, such as when we are required to retain it for legal reasons.
• Right to Restrict Processing: You have the right to request a restriction on the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team, who will assist you with your request.

6. Cookie Policy

New Brunswick Casino uses cookies to enhance user experience and analyze site performance. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the functionality of our website and enable you to navigate and use its features.
• Analytical Cookies: We utilize analytical cookies to gather information about how users interact with our site, allowing us to improve our services and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Data Security

We employ various security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, please contact our support team. We are committed to addressing your concerns and ensuring your privacy rights are respected.

11. Governing Law

This Privacy Policy is governed by the laws of Canada, and any disputes arising from this policy or related to your use of our services will be subject to the jurisdiction of the applicable courts in New Brunswick.

12. Conclusion

Your trust is important to us, and we are committed to protecting your personal information while providing a safe gaming environment. This Privacy Policy outlines our responsibilities and your rights in relation to the personal data we collect and process. Thank you for choosing New Brunswick Casino.